Club privacy notice:
Please click HERE to review and download our Prime Acrobatics privacy notice.
Class fees are payable by standing order on the first of every month to secure your child’s place on our register. Please contact the office if you need our bank details and your reference number to set up your payments or have any queries.
Cancellation Notice Period:
You can cancel your child’s Prime membership at any time by giving a minimum of 4 weeks’ written notice by email. Any outstanding fees must be paid before your cancellation is accepted. No membership fees will be refunded for the month in which you cancel, and fees will still be payable for any portion of the following month covered within this notice period. We will notify you of the date of your child’s last payable class, and fees will be payable whether or not they attend classes during the notice period.
Refunds and Account Credit:
Refunds can only be given where fees have been overpaid. There will be an administration fee of £5 for repayments of overpayments made (eg when a member has left but does not cancel their standing order). We cannot offer refunds for monthly fees, unused make-up credits, classes missed due to natural disasters (including pandemics) or situations beyond our control.
When booking drop-in classes and short courses, the class fees are non-refundable and non-transferable.
When a member leaves the club and there is a credit balance on their account, we will notify them of this and offer a refund at the time of leaving.
If the offer of a refund is not taken up and the credit on the account is £20 or less we will hold that amount for 3 months from the member’s final day in the club. After this time, if a refund has not been requested, we will treat the credit as member income and the account will be closed.
If the offer of a refund is not taken up and the credit on the account is more than £20, we will email and text the member one month and two months after their final day in the club, then telephone twice. If the member does not contact us for a refund within 6 months of leaving the club, and having been sent two emails and two telephone calls, the credit will be treated as member income and the account will be closed.
Make-up credits for Pre-cancelled Classes:
As we are open for 47 weeks of the year, we appreciate your child might occasionally miss some classes. As a goodwill gesture, we offer members the chance to reschedule (‘make up’) classes in certain circumstances.
To make use of this benefit, parents must give Prime prior notice, via Gymscope (Club Portal), a minimum of 2 hours before the start of the class that their child is unable to attend. To encourage parents to cancel early, the notice period given for each class to be missed will affect the expiry date of the make-up credit given as follows (expiry dates are from the date and time of the class cancelled):
Subject to class availability, parents will then be able to reschedule an alternative class through Gymscope from 10 days and up to 1 hour before the start of the class.
At the Directors’ discretion, memberships can be frozen in cases of medium to long-term injury or sickness, or when a gymnast needs to change their current class and we can’t yet accommodate their move request. The minimum period for freezing is 2 months, the maximum is one year.
When the member is ready to return, we cannot guarantee a space will immediately be available, but we will offer the next available place to enable them to return to their normal class. We may request confirmation from your medical practitioner that your child is fit to return to acrobatic activities.
Exceptional Circumstances Policy:
In the event of severe weather, a pandemic or natural disaster, please refer to our website and social media pages where we will clearly indicate if we are still running classes. If we have enough staff in place, and we consider it safe to do so, we will provide our normal service. In these circumstances it will be your decision whether you decide to travel to and from our centre. Where practical, we will email and/ or SMS members to notify them if their class has been cancelled. We do not offer refunds for adverse weather conditions, natural disasters, pandemics or situations beyond our control.
If we have to cancel classes for our own reasons, we will either make up lost days during our closure periods or apply a make-up credit with a 6-month expiry date to the member accounts affected.
These rules are written for parents of members of Prime Acrobatics who are under the age of 16. Please take the time to read these carefully and adhere to the rules. This will ensure your child is safe and gets the best experience from their sessions.
What to Wear:
Before the Class:
During the Class:
After the Class:
At Prime we want to create a fun and safe environment for all members and staff. We therefore ask you to support us in helping your child to understand the following behavioural rules:
All participants are expected to –
We have a 3-strike policy and conversations with parents about behaviour will be documented. If we have repeated conversations about a member’s behaviour, we may be left with no choice but to remove their membership for the benefit of others in the class.
If the Gym Manager believes a child or adult is a danger to themselves or others because they are not following our coaches’ instructions, they will be removed from the gym immediately.
Parents are expected to behave respectfully to each other and to Prime staff. Rudeness, abuse, swearing, shouting, violence and inappropriate behaviour, whether in person, on the phone or by email, will not be tolerated and may result in your membership being cancelled or refused.
These Terms & Conditions are subject to change. The most current version can always be seen on Prime’s website. Last updated 25 July 2022.
To view our current classes please click on the timetable button